Blog | Jan 26, 2022

Seven Lessons Shaping Today’s Automation Leaders

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Automation Heroes, Sidekicks & Stragglers

HFS Research in partnership with Blue Prism surveyed 200 senior executives across Global 2000 enterprises to understand how major enterprises are organizing their automation efforts, their approach to automation in the new climate, level of adoption, success and challenges, opportunities, and desired outcomes when it comes to scalability.

Automation is a higher priority for nearly 90% of the respondents post the pandemic shock. However, the value created from automation varies dramatically across companies creating automation heroes, sidekicks, and stragglers. Comparing the automation heroes with stragglers reveal 7 important lessons on realizing strategic value from automation investments.

HFS Research Report With Blue Prism

In identifying Automation Heroes, Sidekicks, and Stragglers this research provides 7 important lessons from which all enterprise leaders can benefit, in pursuit of realizing strategic value from their automation investments.

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Lesson #1 - If you wish for a band-aid, you will get a band-aid.

The #1 automation priority for heroes is “digital transformation” compared to “optimizing legacy systems” for stragglers. 40% of the stragglers are pausing to reset to figure out their next steps compared to 73% of heroes who are rushing ahead to deliver on future plans.

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Lesson #2 - The automation, cloud, and data nexus are vital for success.

Post Covid-19, the stragglers are trying to get better value from their previous investments compared to heroes who are aligning automation to their data and cloud strategies.

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Lesson #3 - Automation needs a C-level push and an employee-level pull to be successful.

The C-suite drives automation for heroes. The heroes believe in the democratization of automation compared to stragglers who are trying to manage automation centrally.

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Lesson #4 - Automation success requires diversified investments across the technology stack.

Automation heroes are making more diversified investments across digital platforms, workflow suites, ERPs and RPA products compared to stragglers.

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Lesson #5 - Use automation to "automate".

Heroes use automation to automate specific tasks compared to stragglers who are using it to extend the life of legacy systems or virtualize the workforce.

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Lesson #6 - A one-office mindset is a prerequisite to automation success.

Internal silos are the biggest factor that has limited the success of automation for stragglers. Heroes expect to get more value from their automation initiatives if they can get a better handle on "change management".

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Lesson #7 - Call for expert help.

Only 7% of heroes are using internal teams for their automation journey compared to 32% of stragglers.

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Read the full HFS Report to Learn More

In this report, HFS Research in partnership with Blue Prism has set out to understand how enterprise mindsets have changed over the pandemic and the extent by which enterprises have developed a joined-up automation discipline.

Download now