We centralized all of our communications, including inbound and outbound emails, through Chorus. Any team member can now instantly look up what’s come in or gone out and find it one place.”Craig Gorin Ansvar Project Manager PMO
Ansvar is a leading insurance company in Australia with over half a century of operation. To deepen a competitive advantage in customer service, Ansvar partnered with Chorus to implement a major, three-stage overhaul of existing technology systems.
Ansvar required centralized visibility and management of all customer service activities, including communications, task allocation, and document management – identified as a critical differentiator to stay ahead of the competition.
A core issue revolved around email. Team members who handled policy endorsements and renewals relied on individual inboxes to manage communication and project management. This lack of centralization was the source of many inefficiencies.
Working together with the SS&C Blue Prism team, Ansvar mapped its business requirements and customized the Chorus platform to design workflows for its renewals and sales process. A three-stage rollout allowed for ample training, onboarding, and sunsetting of outdated systems.
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