TD Bank: How a Digital Workforce empowers employees to provide an excellent customer experience

Twitter Twitter Twitter Twitter

For Canada’s TD Bank, time is money. John Capozzolo, Senior Vice President, Canadian Personal Banking Delivery Excellence at TD Group, explains how a Blue Prism Digital Workforce assists advisors at 1,100 branches to successfully manage customer appointments. Digital Workers search for data relating to each appointment, provide a portfolio prior to the meeting and make suggestions on relevant marketing promotions for the customer. And since Digital Workers are on the job 24/7, appointments can be scheduled on Saturdays and Sundays as well.

©2020 Blue Prism Limited. “Blue Prism”, “Thoughtonomy”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved.