TD Bank: How a Digital Workforce empowers employees to provide an excellent customer experience

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For Canada’s TD Bank, time is money. John Capozzolo, Senior Vice President, Canadian Personal Banking Delivery Excellence at TD Group, explains how a Blue Prism Digital Workforce assists advisors at 1,100 branches to successfully manage customer appointments. Digital Workers search for data relating to each appointment, provide a portfolio prior to the meeting and make suggestions on relevant marketing promotions for the customer. And since Digital Workers are on the job 24/7, appointments can be scheduled on Saturdays and Sundays as well.

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