Investing in Operations for Seamless Customer Experience

Optimizing the Claims Experience

Blue Prisms Hugh Pelling joins a panel of claims experts to discuss:

• What role can telematics play in creating a seamless customer experience?
• What practical steps can insurers take to capitalize on real-time data for enhanced CX?
• What are the benefits in claims of building a full view of the customer? How can this be achieved through joining data points?
• Automating the claims journey: tech as an enabler to free up human agents for more complex tasks
• What is the future role of contact center agents in the claims process?