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To maintain our competitive advantage, we need to be able to respond rapidly to changes in the market, support our marketing efforts and minimize operational cost, while ensuring that we maximize customer satisfaction. We have an ongoing objective of automating processes wherever we can.

Implementing a Digital Workforce gives us the ability to pivot our focus from transactional processing to the employee experience — and then to improving our customer experience too.

With the previous manual system, an average audit would take several hours to complete, and a large audit could take several days. With Blue Prism software, these now take around one minute and 30 minutes respectively