Banner Health Migrates Millions of Electronic Medical Records with Blue Prism
The healthcare industry faces process bottlenecks where they rely on inconsistent, error-prone, paper-based processes for large amounts of data. To combat these slowdowns and get back more time for patient care, healthcare providers are implementing healthcare automation.
Intelligent automation (IA) streamlines healthcare’s manual processes while ensuring patient data stays secure and accurate. IA’s digital workers removes human errors and makes the relevant patient data more easily accessible to the appropriate care providers so they can improve the time to a diagnosis. And it does all this while ensuring healthcare organizations stay compliant and patients’ safety stays a priority.
By automating medical records, healthcare providers can use IA tools to create, manage and distribute medical documents securely. This can include electronic health records (EHRs), clinical decision support systems, and billing and coding documents.
Before we jump into medical record automation, let’s clear up a common question:
Electronic medical records (EMRs) capture patient information from one care provider. Meanwhile, electronic health records (EHRs) can be used by multiple healthcare providers and organizations.
An EHR is a digital record containing a patient’s medical history and health information, and it can be shared between clinicians, hospitals and care.
By automating EHR processing, you can convert all patient data into a structured, standardized format that can be used between departments. You can also program IA digital workers to flag any missing information or errors in the data to ensure all patient information is correct, consistent and up to date. This frees up a lot of manual tasks from clinical staff and augments clinician’s work, giving them more time to spend focused on the patient and their needs.
An EMR is a digital version of a patient chart that stays within one provider’s system. Because of this, there are more barriers to sharing EMRs between healthcare professionals. That’s why smaller healthcare organizations primarily use them. EMRs contain data on a patient’s medical history, diagnoses, medication, treatment plans, etc., and having these records consistent and accurate is crucial.
Healthcare automation is a critical step in preparing the healthcare industry for the future, even as they face challenges in growing patient numbers, staffing shortages and longer wait times. By automating patient records, you’re going to collate information existing across disparate systems, digitize it and bring it into one centralized system. This will ensure:
Let’s break down intelligent automation. IA uses robotic process automation (RPA), artificial intelligence (AI) and business process management (BPM) along with a suite of other digital technologies to connect health systems and automatically update patient information without requiring human intervention. Here’s how some of these IA tools work:
There are several opportunities within an EHR system where automated processes can transform the accuracy and accessibility of patient records.
IA can do that by:
Marie Curie turned to IA to help their staff enter patient data. Now, when they receive a service referral, staff enters the patient’s data and referral ID into an SS&C Blue Prism | Interact® form. SS&C Blue Prism digital workers pick up the information from the Interact form and log into the patient record systems to enter all the pertinent details. Once the work is complete, digital workers send the referral to the nursing team for immediate action. If a new patient information pack is needed, staff can make a note in the Interact form. The information will then be forwarded to a third party, who assembles and mails the packages.
When it comes to patient data, care and security are a healthcare provider’s top priorities. Repetitive, paperwork-heavy processes can distract from that, causing errors, reworks, duplicated effort and missed critical information.
With IA, you can digitize medical records and bring them together into a centralized system where only the right people have access, the data is always up-to-date and sensitive information is reliably protected.
Find out how you can get started with automating patient medical records with SS&C Blue Prism.
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