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Blog | Mar 1, 2024

Gen AI Connectors for Enterprise Automation

Gen AI Connectors for Enterprise Automation
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Gen AI Connectors from the SS&C Blue Prism Digital Exchange

2024 is the year of production.

We all had a blast dabbling with generative AI in 2023 – to varying degrees of success – but now it’s time to deploy some of those experiments into the real world and start getting a return on that time investment.

For the uninitiated, generative AI is a form of artificial intelligence (AI) that’s designed to generate (hence the name) new content. This can come in the form of text, audio, video and images. To learn more, explore the differences between generative AI and predictive AI.

Given its varied and far-reaching applications, generative AI is the ultimate jack-of-all-trades. From sales and marketing to customer service and HR; from financial services and insurance to retail and logistics; there’s arguably not a field in the world that gen AI couldn’t turn its digital hand to. And the use cases for gen AI will continue to expand.

IDC EMEA FutureScape 2024: Reimagining an AI Everywhere Digital Future
IDC EMEA FutureScape 2024: Reimagining an AI Everywhere Digital Future

DX Before You DIY

Deploying generative AI across your organization isn’t as simple as giving your people access to ChatGPT. In order for you to use this technology at scale – for critical processes and without increasing risk – you need the right guardrails in place to provide the necessary governance, security and control.

That’s where intelligent automation (IA) comes in, acting as a safety blanket you can wrap around your generative AI. IA combines robotic process automation (RPA) with AI and business process management (BPM) to automate your business processes.

But how exactly do you integrate gen AI into your automations?

How can I add gen AI to my automations?

The beauty of SS&C Blue Prism’s Design Studio is that anyone can use it – no coding required. And, in the case of gen AI, you simply download one of the many connectors from our gen AI library on the SS&C | Blue Prism® Digital Exchange (DX), add it to your automated workflow, and off you go! This will save you countless hours in development time and because of the adaptability of SS&C Blue Prism automated processes, your people and your digital workers can work and connect with any system or application.

With our gen AI connectors, you can:

  • Create concise and accurate document summaries.
  • Extract and query data from unstructured documents like invoices, receipts and memos to save valuable time and effort.
  • Analyze large amounts of data and create reports.

Which Gen AI Assets Are Available?

  • Amazon SageMaker: This platform enables you to create, train and deploy machine learning (ML) models on the cloud. Using this connector, you can access Amazon SageMaker directly from your SS&C Blue Prism process.
  • GPT-3: This tool enables you to build automated processes using generative AI to create human-like interactions with your customers using natural language models.
  • Humley Think: This tool is part of Humley’s conversational AI platform. It enhances digital workers by deploying chatbots that can automatically generate FAQs and knowledge base content for your business.
  • Amazon Bedrock: This service enables you to build generative AI applications on Amazon’s cloud computing platform, Amazon Web Services (AWS). Using this connector, you can access this service directly from your SS&C Blue Prism process.
  • COMING SOON – IBM Watson X: This tool will provide a simplified interface so SS&C Blue Prism digital workers can request and receive text responses to a given prompt.

Find these connectors and many more on the DX.

Why would I use gen AI to help with my automation?

When you integrate gen AI with intelligent automation, you can automate more complex processes to help you achieve your business outcomes sooner. Here are some of the benefits:

  • Faster time to automation: Gen AI reduces technical barriers in developing automations. It enables your non-tech users to speed up process discovery and development simply by writing a prompt.
  • Improved decision-making: Gen AI makes it easier to access and analyze vast datasets, helping your people make better-informed decisions.
  • Elevated customer service: With gen AI-powered chatbots, you can expand customer engagement, improve response and resolution times, and offer more personalized experiences.
  • Do more with less: With minimal effort, you can generate processes, content and designs quickly. Gen AI helps allocate resources, increase efficiency and enable you to hit your productivity targets.

Don’t see what you’re looking for?

Submit your ideas for language learning models (LLMs) and other gen AI solutions through your SS&C Blue Prism account.

If you’d like to learn more about how intelligent automation can accelerate your gen AI efforts and shorten time to value – while minimizing risk – get in touch today

Hear What the Analysts Are Saying About Gen AI

Get Gartner’s insights on the generative AI technology landscape and how it can support your automation implementation.

“By 2026, more than 80% of enterprises will have used gen AI APIs, models and/or deployed gen AI-enabled applications in production environments, which is a significant increase from less than 5% today.” Gartner®

Download the Gartner research report to find out more.

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